Transform Your Scouting Council

There is so much that Black Pug has been able to do for us with their reservation system, both in Scouting Events and Camp Reservations. Our volunteers can make reservations online, we no longer need to track everything by hand and in a couple different databases, and both have a nice close out section where you can capture all of the information for the event and a session at camp. We can quickly see who owes money and get the bills sent out. And they all look the same! They don't vary from one district to another. They also have a great refund process built in and they get that the councils need two signatures on any refunds. I'm in the accounting department and I've been very excited about all of the reporting tools that they have. If they don't have a reporting tool that we need, they are really quick to create one; usually within a day or two. I've really enjoyed working with them because they are so easy to get along with and they get the Scouting lingo. I look forward to working with them in the future!

Black Pug customer service is second to none! Support representatives are always helpful and know the answers to questions immediately. Sometimes they even answer questions that you didn’t realize that you had! A personal note, I have adopted management of a customer support organization as a part of my “real world” job and have used Black Pug’s support as an example of how we should strive to deliver world class customer service! Black Pug’s software has helped Suwannee River Area Council accelerate our event operations in ways that we had no idea that it would. It’s made everything from event promotion to our customer experience through event closeout much easier than we ever expected. We could not imagine returning to a world where we weren’t using Black Pug!

Black Pug is great to work with and excel in their customer service. They take your feedback and act on it in a timely manner. I commonly get a response the same day or next day. If they can't accomplish your request, they add it to their idea board for future upgrades. Black Pug is easy to navigate and has countless reports to share the event information. There are many features to customize each event including merit badge scheduling, fee schedule, no cost, customize questions to ask participants, standard information collected, validates membership from roster upload, and so much more. I use Black Pug software every day for work. It has everything I need to be successful and is a great company to partner with.