Transform Your Scouting Council

I have mentioned this before, but would like to say it again...the new registration system and the reports that are available are fantastic. I'm really glad you implemented this system.

Black Pug is the only provider that I would recommend for a council to use to manage event and facility reservations. They are the complete package, amazing customer service, great customization options, accounting that makes sense and access customization to allow backend accessibility to all that need it. With other solutions there was always feedback from volunteers about user experience, with Black Pug, that feedback has dropped significantly. I have worked with different services for event registration and facility reservations for councils and Black Pug is the only service I would use. The Black Pug team is responsive to our needs. Through the use of a forum, questions and answers are shared. I have never felt like I was stuck without an answer. Black Pug has a product roadmap and at times a feature request is identified as being on the roadmap and might take some time to implement. The team is always open to listening to requests and will implement them when possible. Bugs are addressed quickly. The team will go the extra mile to fix an error, even if it was a user error. Key areas that separate Black Pug from other solutions is ease of campership awarding, membership validation process, bountiful customization options for events, and a parent portal that allows a unit to give access to parents to pay and signup for merit badges for camp. Black Pug easily uploads into the PeopleSoft. As long as the system is set up correctly on the council end, the system works well. Black Pug recognizes that when a credit is created that the credit use is accounted for correctly. It’s a simple concept but other solutions lack in this area. Black Pug shines above the rest for accounting.

Over the years I have tried several softwares that would allow the council to take online registrations for events and camps. Never have found any I was particularly pleased with. Many lacked flexibility or had the "muscle" needed to handle the complex process that camp affords. That is until now. We found one that seems to be doing all of those. We use this also for our council calendar for our website. We collect fees, deposits, names and emails for those registering/participating, communicate directly to those registered for an event/camp, conduct surveys... This robust software seems to be the answer. This program is intuitive, simple and is loved by staff and volunteers here in Alaska. Our SE also loves it as he can see real-time how registrations are coming for any event and especially camp. How many times I would have given anything for that for the many years I sat in that chair.