Transform Your Scouting Council

I recently took over the role of Reservations Manager fully managing the Black Pug system for my Council – the Michigan Crossroads Council – the largest Council in the nation. As you can imagine, the prospect was daunting, but the team over at Black Pug have been tremendously helpful in answering all of my questions (even the silly ones), and have been so friendly to work with – sharing personal pictures of our pets with one another makes the experience more human and helps to show that their team really cares. My questions, concerns, and requests are always answered quickly, efficiently, and with helpful graphics! They’ve even taken time out of their busy schedules to hold video meetings with me to go over large topics – like setting up summer camp – and will even check in to make sure things are going well. In sum, the team over at BP is personable, friendly, helpful (without judgement), and responsive. Black Pug can sometimes be a daunting system, but the team makes it easy, manageable, and empowers you with confidence.

I have been working with Black Pug for just shy of 10 years now, and they are wonderful to work with! They respond to questions/requests in a timely manner, and are always extremely helpful! They have worked with us on all sorts of requests, from new reports to helping us work membership and charter renewal into the system! I am extremely confident in the accuracy and security of our data, and have found the system to be extremely reliable. Black Pug continues to come out with new enhancements, making our jobs easier. They are wonderful about looking at suggestions from councils, and implementing changes that are widely beneficial. Steve, Judy, Autumn, and the entire team are a joy to work with, and I will continue to highly recommend them every chance I get!

I am the controller of a multi-office council with a $10 million budget, who right now uses Black Pug for our camping and event registrations. These reservations then roll forward to our accounting system to book our revenue. More and more we are relying on Black Pug for all our registration needs. Camping uses it extensively. At the beginning of the year, we are converting over and using Black Pug as our POS system. So, we will be relying on Black Pug even more in the coming year. Why are we using Black Pug? Because their systems and software are built with Boy Scouts in mind. They understand our non-profit reporting system and can design their software to meet our requirements. Whenever we have a problem or a question, Steve and his team are right there to help us out. Customer service is superb, timely and helpful! Black Pug has always been responsive to our needs and will customize their software to meet any nuances we may have.