Transform Your Scouting Council

I am the controller of a multi-office council with a $10 million budget, who right now uses Black Pug for our camping and event registrations. These reservations then roll forward to our accounting system to book our revenue. More and more we are relying on Black Pug for all our registration needs. Camping uses it extensively. At the beginning of the year, we are converting over and using Black Pug as our POS system. So, we will be relying on Black Pug even more in the coming year. Why are we using Black Pug? Because their systems and software are built with Boy Scouts in mind. They understand our non-profit reporting system and can design their software to meet our requirements. Whenever we have a problem or a question, Steve and his team are right there to help us out. Customer service is superb, timely and helpful! Black Pug has always been responsive to our needs and will customize their software to meet any nuances we may have.

Black Pug is the only provider that I would recommend for a council to use to manage event and facility reservations. They are the complete package, amazing customer service, great customization options, accounting that makes sense and access customization to allow backend accessibility to all that need it. With other solutions there was always feedback from volunteers about user experience, with Black Pug, that feedback has dropped significantly. I have worked with different services for event registration and facility reservations for councils and Black Pug is the only service I would use. The Black Pug team is responsive to our needs. Through the use of a forum, questions and answers are shared. I have never felt like I was stuck without an answer. Black Pug has a product roadmap and at times a feature request is identified as being on the roadmap and might take some time to implement. The team is always open to listening to requests and will implement them when possible. Bugs are addressed quickly. The team will go the extra mile to fix an error, even if it was a user error. Key areas that separate Black Pug from other solutions is ease of campership awarding, membership validation process, bountiful customization options for events, and a parent portal that allows a unit to give access to parents to pay and signup for merit badges for camp. Black Pug easily uploads into the PeopleSoft. As long as the system is set up correctly on the council end, the system works well. Black Pug recognizes that when a credit is created that the credit use is accounted for correctly. It’s a simple concept but other solutions lack in this area. Black Pug shines above the rest for accounting.

I have been working with Black Pug for just shy of 10 years now, and they are wonderful to work with! They respond to questions/requests in a timely manner, and are always extremely helpful! They have worked with us on all sorts of requests, from new reports to helping us work membership and charter renewal into the system! I am extremely confident in the accuracy and security of our data, and have found the system to be extremely reliable. Black Pug continues to come out with new enhancements, making our jobs easier. They are wonderful about looking at suggestions from councils, and implementing changes that are widely beneficial. Steve, Judy, Autumn, and the entire team are a joy to work with, and I will continue to highly recommend them every chance I get!